ClickCease FAQs — Floyd Michel Skip to content
Ends soon! Shop now with complimentary delivery, returns and exchanges on orders over $100.
Ends soon! Shop now with complimentary delivery, returns and exchanges on orders over $100.

FAQs

COVID-19 Update

Will COVID-19 Affect My Order?

We may experience intermittent shipping delays due to the impacts of COVID-19. We will continue to update you regarding your order.

 

About Our Mission

 

How is Shine Forever Co Different from Other Retailers that Claim They Offer Conflict Free Diamonds?

The Kimberley Process defines “conflict free” diamonds as diamonds that have not financed a civil war. But many diamonds that are technically “conflict free” are nevertheless tainted by torture, rape, violence, and worker exploitation. Problems such as child labor, forced labor, low wages, dangerous working conditions, corruption, and environmental devastation do not prevent a diamond from earning a “conflict free” label. Shine Forever Co goes above and beyond the current industry standards to offer beyond conflict free™ diamonds with a listed origin. Our select group of diamond suppliers demonstrate a robust chain of custody protocol for their diamonds and have the ability to track and segregate diamonds by origin. These suppliers are required to source diamonds that originate from specific mine operators who follow internationally recognized labor, trade, and environmental standards. We also offer lab created and recycled diamonds, both of which are responsible alternatives. Many retailers make vague claims that their diamonds are ethically sourced. However, few retailers take the time to understand their supply chains.

 

What is the Kimberley Process? Does it Verify that Diamonds are Ethically-Sourced?

The Kimberley Process certification scheme was created in 2003 to break the link between diamonds and bloodshed. Unfortunately, the Kimberley Process monitors only conflict diamonds – that is, diamonds that fund bloody civil wars. It fails to address much of the violence and human rights abuses facing diamond mining today, such as torture, rape, extrajudicial killings, corruption, child labor, and forced labor. The Kimberley Process suggests that “conflict free” diamonds are ethically sourced. In fact, diamonds receiving “conflict free” certification from the Kimberley Process may have tragic histories.

 

What is a Conflict Diamond?

Conflict diamonds, according to the most common definition, are diamonds used by rebel groups to finance civil wars. However, besides civil wars, diamond mining today is plagued by a range of shocking ethical abuses. These include violence by governments, child labor, extreme poverty, and environmental devastation. At Shine Forever Co, we believe that the diamond industry needs to focus on addressing all of these problems, which is why in addition to selling beyond conflict free™ diamonds, 5% of our profits are donated to help communities impacted by the jewelry trade build a brighter future with education, environmental restoration and economic development.

 
 

Are Your Other Gemstones Ethically Sourced?

We carry a variety of beautiful lab-grown gemstones ranging from stunning sapphires and emeralds to lustrous pearls. We strive to offer colored gemstones that are sourced in alignment with safe working conditions and environmentally responsible principles. By continually working with our colored gemstone suppliers to improve standards and traceability, we strive to promote higher standards for gemstone sourcing to transform dangerous mining conditions and encourage responsible practices.

 

What is Recycled Gold and Platinum and How Does Being Recycled Impact Quality?

As part of our commitment to environmental responsibility, Shine Forever Co primarily uses recycled and re-refined precious metals in our fine jewelry. Our precious metals come from numerous sources, including post-consumer materials, such as existing jewelry, industrial-use metals, and electronics components; material from in-house recycling, refining, and product manufacturing or other secondary sources; and investment gold and gold-bearing products. Because our recycled and re-refined silver, gold, and platinum are refined back into their pure elements, they are of the same high quality as newly mined metals, without the level of degradation to our natural resources caused by new mining. Read more about our recycled gold, platinum, and silver.

 

Placing an Order

 

Are Your Prices Flexible?

We offer excellent value by providing our socially conscious jewelry at the lowest possible price, generally lower than many traditional jewelry retailers offer for standard jewelry. As a result, we cannot offer additional discounts or negotiated prices.

 

What Payment Methods Do You Accept?

Shine Forever Co accepts all major US, Canadian, UK, and Australian credit cards, and PayPal. 

 

Do You Offer Financing or Layaway?

Zip Pay is comming soon.

 

Can I Buy from You If I Live Outside the United States, Canada, United Kingdom, or Australia?

Shine Forever Co is proud to offer our entire collection of jewelry and loose diamonds to customers in many countries worldwide, and international orders can easily be placed through our website.

 
 

Can I Purchase Multiple Items to Determine Which I Like the Best, and Return the Others?

To maintain the high quality of our pieces and keep our prices competitive, Shine Forever Co does not allow multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. If you need any assistance deciding between any of our jewelry pieces, please do not hesitate to contact our jewelry specialists.

  

About Our Products

 

Can I Buy a Setting Without Buying a Stone?

We do not sell or create settings unless the customer is also purchasing a center stone from Shine Forever Co. Our settings are made-to-order with each one handcrafted for a center gem with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. 

 

Do You Offer Alternative Metal Options Such As Rose Gold?

Yes. Shine Forever Co is proud to offer platinum, 18K white gold, 14k rose gold, and 18k yellow gold as a standard option for most styles. We also offer 14k white gold,14k yellow gold, 925 sterling silver, and tungsten for a select number of styles. For more information about these options, please contact us.

 

Are All of Your White Gold Rings Rhodium-plated?

Yes, all of our 18k white gold pieces are rhodium-plated to give them a brilliant, white shine.